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Frequently Asked Questions   

From the 'Payments & Transfers' tab identify the payee you want to delete or amend from the list of your payees. Use the drop-down menu by the side of the payee to select 'Delete' or 'Amend' payee.

To delete a payee check the details to make sure you have selected the right payee and click the 'Confirm' button. You'll be shown a summary of your instructions.

Please note if you have a regular standing order set up for any deleted payee, you will also need to select the 'Standing Orders' tab from the menu running across the top of the page to amend or cancel.

To amend a payee simply make your changes to their details and then click 'Continue'. You must then enter the One Time Passcode that will have been sent to your registered mobile phone and click 'Confirm'.

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