Online Banking
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Frequently Asked Questions   

To set up a payment to a person or company you've not paid before (a new payee) in online banking, follow these steps:

• Select 'Payments & Transfers' from the top menu and choose 'Set up a new payment' from the left-hand menu and then choose from either 'Pay a new bill', or 'Pay a new person'

• Choose the account from which you want to make the payment, and then enter the recipients sort code, account number and payment reference, together with the amount and the date that you wish the payment to leave your account. Then select 'Continue', to see a summary of the payment instruction you have set up

• You must then enter the One Time Passcode (OTP) that will have been sent to your registered mobile phone and click 'Confirm'

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