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Frequently Asked Questions   

The easiest way to change your address and personal details (including your telephone number and email address) is to do it in online banking. It will be changed instantly. You can also change it by telephone and post.
To change your details instantly within online banking:
Log on and go to the 'My Details & Settings' tab.

please note: you'll need to enter a One Time Passcode (OTP) to complete this change, so make sure you have your mobile phone to hand.


• Choose 'Change personal details' from the left hand menu and then click 'Change address'

• Enter your new details (including postcode) and follow the onscreen instructions


To change your details over the phone:
Call us on 0800 5871 111*. We're open 8am to 8pm Monday to Friday, and 9am to 5pm on Saturday. If calling from outside the UK please dial +44 1908 937 222. *Call charges apply

To change your details by post:
Complete a 'Change of details' form by:


• Post this and a copy of signature bearing identification such as a full UK driving licence or valid EEA passport (this includes UK passport) to cahoot, 1 Mays Meadow, Belfast, BT1 3PH. See our full list of acceptable ID



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